Standard Delivery

COVID-19 handling

For the safety of you and our drivers we have introduced contact-free delivery. Drivers will drop off your order on your doorstep, lobby or another area designated by you to avoid any unnecessary contact.

The warehouse is currently receiving a hospital grade clean twice a day and the team are having their temperature checked before every shift to manage everybody’s safety.

How much does shipping cost?

If you don’t happen to qualify for free shipping, the cost of shipping will depend on the weight of your order. You’ll be able to see this on the checkout page before you proceed to payment.

How long does shipping take?

We’re pretty proud of how quickly we can pack and dispatch your order here at Queen Victoria Market Pet Shop. We ship all orders from our shop in Melbourne, so in most metro areas of Melbourne, you can expect your order within 1-2 business days. Outside of these areas, you should receive your order any time from four days after the time of dispatch.

Items sent by Australia Post can take up to 2 weeks to arrive.

Do you deliver on public holidays?

If the courier service is operating, so are we! But as couriers don’t tend to work on public holidays (boo!), it’s best for you to plan your delivery ahead of time – especially during busy periods such as Christmas, New Year and Easter.

Do I need to be home to receive my delivery?

If you’re ordering your pet food and products online, chances are you’re a busy person looking for convenient delivery…which is exactly what we offer. Our drivers have authority to leave your order on your property without a signature on delivery so that your order is waiting for you the moment you get home.

If you have problems with your delivery please contact us and we’ll always work with you to address any issues.

Do you deliver outside of Australia?

We do not currently ship outside of Australia.

Returns Policy

At Queen Victoria Market Pet Shop, we want your experience with us to be a pleasant one – which is why we’ve made our returns policy as simple as possible. And if for some reason things don’t go quite to plan, we have a dedicated customer service team to make everything right again!

Please note: We cannot issue credits or refunds unless you have first spoken to a Queen Victoria Market Pet Shop representative, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

Returns Terms & Conditions

We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.

You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website. Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.

The customer is responsible for the cost of an item’s return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

A Queen Victoria Market Pet Shop customer service representative must be contacted before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.

We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

If you require further information about our refunds policy please see our Terms of Use.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to lawrence5858@hotmail.com, include your invoice number and name, and we will work with you to resolve the issue.